FAQ
Frequently Asked Questions
Everything you need to know about working with OrionReach.
How long does a typical Shopify project take?
Most projects range from 4-12 weeks depending on complexity. Simple store setups can be completed in 2-3 weeks, while custom Shopify Plus builds may take 8-12 weeks. We provide detailed timelines during our discovery phase.
Do you work with Shopify Plus?
Absolutely. We’re Shopify Plus specialists and have helped enterprise brands scale to millions in revenue. We leverage Plus-exclusive features like Shopify Scripts, Flow, and custom checkout extensibility.
What's included in the free audit?
A comprehensive 20+ page analysis of your store’s performance, user experience, SEO health, and conversion opportunities. You’ll receive actionable recommendations with priority rankings.
Do you offer ongoing support?
Yes! We offer monthly maintenance and support plans tailored to your needs. This includes monitoring, updates, bug fixes, and a dedicated support channel. Contact us for details.
Can you migrate my store from another platform?
Yes, we handle migrations from WooCommerce, Magento, BigCommerce, and other platforms. We ensure zero data loss and minimal downtime during the transition.
What if I'm not happy with the result?
Client satisfaction is our priority. We work collaboratively with milestone approvals so you’re aligned every step of the way. We also offer revision rounds built into every project.
Do you work with international brands?
Yes! We serve clients across the US, UK, EU, and beyond. Our team is experienced with multi-currency, multi-language, and international shipping configurations.
How do I get started?
Simply fill out our contact form or request a free audit. We’ll schedule a discovery call to understand your needs and provide a detailed proposal within 3-5 business days.